The term employee experience has probably been used in your organization as well. How do you keep everyone involved and what does a good working environment look like?
Especially in times when the workload
First of all, a quick explanation, what exactly is employee experience? Heleen Mes and Renate Hezemans choose this explanation in this piece :
The EX consists of the sum of personal experiences, thoughts and 2024 New Zealand Telegram Users Library about the (organizational) environment. This can relate to organizational culture, management style, customer contact, way of working, physical workplace and IT. About how you experience your onboarding, your opportunities in learning and development and whether you leave as an ambassador of the organization or not.
Tips to get started
Are you still at the beginning? The authors share tips to get started with employee experience:
Dive into the topic
What is employee experience really? How is it different from engagement or wellbeing and what are the similarities?
Collaborate with other departments . Does your organization have a CX specialist? Talk to them to find out how they work. Ask the facilities, IT and communications departments about their priorities and discuss where they might intersect
Use the design thinking method
Satisfie$d employee source
The importance of making it measurable
Arjan Nataraj shared 5 important developments in this trend article earlier B To B Database year . I will highlight one: the importance of making the employee experience measurable. Because it can remain somewhat elusive.
Arjan makes a comparison with the customer experience: “For more than 15 years we have been Recently Updated Bulk SMS Azerbaijan on understanding the customer by taking a close look at who they are, what they do and how we keep them involved (especially B2C).
So: why don’t we do the same for our employees?”
So learn to understand your colleagues, discover what they need and make sure they can work well. Both customer experience and employee experience are driven by data. You want to know from your employees just as well what the effects are of your investments and especially which people have not yet been properly included.
Also read: Successful employee experience? Get out of your silo, work together!
The experience of HR professionals themselves
In another article, Heleen Mes and Renate Hezemans zoom in on the employee experience of HR professionals. What does research show? They have a lower EX! How can you take the lead?
It means that HR would do well to also pay attention to their own team. An interesting question here: is this something that HR perhaps does too little, because they mainly focus on improving the experience of others?
